Returns & Exchanges
Our Returns & Exchanges Policy
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Read our policy below, follow the steps for the type of transaction you want to make, and remember, you can always contact us with any additional order or product-related questions or issues!
- RETURNS TIMELINE. All returns packages must be received back at our Fulfillment Center within 15 days* of the date your order shipped from us(that's the date and time you received your shipping/tracking email). *For international orders, packages must be received by our Fulfillment Center within 60 days of the date your order shipped from us.
- PROCESSING YOUR RETURN. Returns are processed within 5-7 business days after arriving back at our flagship location.
- ISSUING YOUR REFUND. Refunds can only be issued to your original payment method or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order.
- NON-REFUNDABLE SHIPPING. Shipping is non-refundable in all circumstances, except in cases where we have made a shipping error.
- EXCHANGES. We are only able to process exchanges for domestic (U.S.) customers at this time.
- We only offer exchanges for the same item in a different size, color, or pattern. We are unable to accommodate exchanges for different items at this time.
- The following items are returnable for store credit only:
- Defective returns received more than 15 days after the date of delivery (late returns may also be subject to a 50% restocking fee)The following items are non-refundable:
- NON-REFUNDABLE ITEMS. The following items are not eligible for refund or exchange:
- Returns received after 15 days of the confirmed delivery date.
- Returns received in damaged or worn condition
- Free gifts
- Final sale items.
HOW TO MAKE A RETURN OR EXCHANGE
We make it as easy as possible for you. First, make sure you've read our Returns & Exchanges Policy above. As long as your items are eligible for return or exchange, follow these easy steps for your region:
- Email us regarding the item you'd like to exchange. Include the purchase date and order number in your email for reference.
- Place your unworn and in new condition items (with all tags attached), along with the original order invoice, in a securely sealed shipping package.
- Ship with the return label securely affixed, and send it back to the beehive. Allow 5-10 business days for the package transit time, depending upon the carrier you use.
- Once we receive your shipment, we'll email you once we've processed your return.
Make sure you’ve read the Returns & Exchanges policy above. (Please note that we currently do not offer international exchanges.) As long as your items are eligible for return and fall within the 60-day international returns window, follow these easy steps:
- Email us at firstname.lastname@example.org to inform us of the return you intend to make, and your reason for the return. .
- Include your original invoice in your package.
- On the front of your invoice, circle the names of the items you are returning and fill out the column on the right:
- Place your invoice, along with the item(s) in unworn condition and with tags attached, in a securely sealed package.
- Send your package back to us via your shipping method of choice, and be sure to use a method that allows tracking so you can ensure the product finds its way back to us.
- Once we receive your package, we'll email you once we've processed your return.
Address your package to:
1250 Caroline Street, C120
Atlanta, GA 30307