General FAQ's

I want this item, but it says "Out of Stock." When will it be up for purchase?

All of our items are handmade, which means some of them are going to be OOAK (one of a kind); these items are generally not able to re-stocked. However, because we are handmade designers, we can often make you your own creation upon request.  When you see an item that you'd like that isn't currently in stock, email us and let us know!

What does 'Final Sale' mean?

If an item is marked 'Final Sale,' this means that it cannot be returned or exchanged. Store credit or a refund will not be issued for any returned 'Final Sale' items.

How do you select the items you sell on the site?

the items carried on the beehive site are designed and handmade by our current roster of beehive designers.  While the majority of the beehive designers live in the city of Atlanta, we are super fond of great design everywhere, and have a select amount of vendors from all sides of the United States.  

Can I use more than one coupon on my order?

Unfortunately, no.  Our system only accepts one coupon code at a time, so they cannot be combined.

I want to keep in touch!  What's the process?

We highly recommend you sign up for our beehive newsletter through Mailchimp.  We like to provide you with newest items, sales and coupons that we'll frequently present to those of us who want to bee in the know.   We also take care to respond to every customer email that we receive. Also, if you have signed up and aren't receiving anything from us, be sure to check your spam folder, as our messages can sometimes land there, based on your web service provider.  

Are the beehive's products manufactured in the United States?

99.95% of the items that you see on the beehive website are handmade in the United States, most in Atlanta, Georgia.  From time to time, a designer or two may choose to have a portion of their line manufactured by others, but rest assured that the design is always 100% homegrown.

My order status says, "pending." What does that mean?

'Pending' just means that our system successfully received your order! Once the order leaves our fulfillment center, well email you a tracking number, and your order status will change to 'Shipped.'

My order is taking FOREVER to say "shipping."  Why is it taking so long?
Unlike other big-box retailers that focus on sending you heavily manufactured goods, all products on the beehive website are truly created and produced by hand.  If the designer from whom you purchased goods has the product on-hand, your item will be shipped within 48 hours of purchase.  On most occasions, however, many of our products are made-to-order, which means that you may wait 7 to 10 business days production time prior to shipping.  If your product will take longer than 48 hours to ship, we will try our very best to place anticipated production times on the individual product pages; if there is no production time listed, we will email you with the anticipated amount of time.  Always email us at info@thebeehiveatl.com if you have any questions.

Do you ship internationally?

Yes, we do! In fact, we just started offering a new, lower cost shipping option for all international orders. Read all about it on our shipping information page!

Several of your items say "not available." Why do you keep them on your site? 

Because our items are handmade, we want you to be able to see the full body of work in the designer's line.  It is the nature of a handmade designer to continually evolve and modify their product offerings, and maintaining their body of work shows you that progression.  

If a product is not currently present for sale, that does not mean that it cannot be created for you on a custom basis.  Email us at info@thebeehiveatl.com for more information on how to have a product created just for you. 

Where's my return?

Returns are usually processed within about 5-7 business days after we receive your package, and we'll email you as soon as we open it! In the meantime, you can keep track of your package with the tracking number listed on your return shipping label.

 Can I return or exchange my free gift?

Sorry, but our free gifts cannot be returned or exchanged for other items. You can read more about our returns and exchanges here.
Want to know even more?  Email us at info@thebeehiveatl.com with more questions. 

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